The Competence Trap: When a Team Stops Doing the Work
Handing every routine task to AI feels efficient — until something breaks and nobody has done that work by hand in a year. Practice as policy.
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Software rarely fails because the software is bad. It fails because nobody changed how the work is done. This section is about the part of a technology project that involves people, which is most of it.
The lessons from a recent AI course we ran for a client’s technical team sit here as a four-part series.
11 articles in Skills & Growth
Handing every routine task to AI feels efficient — until something breaks and nobody has done that work by hand in a year. Practice as policy.
Read articleEvery piece of work has a middle where the judgement lives, and edges made of setup, translation and checking. The edges are where AI pays.
Read articleA week of training a client's technical team, and the one distinction that changed how they worked: aim AI at your tasks, not at your job.
Read articleThe software works, the data migrated, and three months later half the team is back on the old spreadsheet. Why adoption fails, and what makes systems stick.
Read articleThe skill that matters in 2026 isn't clever prompts, it's judgement: knowing what to delegate, how to check the work, and when to trust the machine. A practical guide to building real AI capability in your team.
Read articleEvery team already has ways of working, most just never chose them. How unwritten rules create rework and key-person risk, and how to design yours in a day.
Read articleYou don't need to code to become genuinely capable with AI. This is the starter path we give finance, ops, admin and sales teams, the habits and prompts that turn curiosity into a daily productivity edge.
Read articleEvery few decades a skill quietly moves from "nice to have" to "table stakes." Spreadsheets did it. The internet did it. AI is doing it now, and the gap between those who learn it and those who wait is widening fast.
Read articleNotion can be your team's wiki, task board and knowledge base in one flexible tool, or a graveyard of half-finished pages. What makes it click, and how to set it up so it actually gets used.
Read articleSlack and Microsoft Teams promised to kill email and instead delivered a firehose of pings. How to use team chat so it actually helps people focus, instead of shattering the day into interruptions.
Read articleCanva lets people who aren't designers turn out decent graphics in minutes. Where it's a genuine asset for a small team, where a real designer still wins, and how to keep your brand from drifting.
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A few pieces a month on AI, data and the technology decisions behind them. No sequences, no upsells — the same plain writing you have been reading.
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