Five Systems, One Truth: An ERP Rollout at a Food Producer
Three companies, five systems and a month-end that took eleven days. Nine months of phased ERP, with production running throughout.
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From WhatsApp to a Service Desk: Support Across Fourteen Clinics
Eleven WhatsApp groups, three personal cellphones and no record of anything. A service desk with priorities set by clinical impact, not volume.
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From Clipboard to Chart: A Plant Moves Its Measurements Into a System
Operators filled in hourly readings that nobody read again. Tablets at the station, tolerance checks at capture, and what the first month of charts exposed.
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The Warehouse That Learned to Pick: Routing, Allocation and References
Nine pickers, 6,800 lines and a map that lived in four people’s heads. Locations, pick routing, allocation rules and a cross-reference table, in sixteen weeks.
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From a Manual Till to a Full POS: A Storefront Case Study
Nineteen years on a manual till, prices on stickers, stock counted once a year. Twelve weeks to live stock and a cash-up that balances, training included.
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Where Is the Plate Compactor? Building an Asset Register That Holds
A register of 214 items, and 257 assets on the ground. Tagging by class, custody by scan, and maintenance triggered by meter hours.
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The Renewal Diary in Outlook: A Brokerage Builds a CRM
A broker resigned and it took four months to work out what he had been busy with. Configuring CRM around renewals rather than deals.
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Six Vans and a Whiteboard: Field Service Software at a Refrigeration Firm
Jobs allocated by phone, invoiced three weeks later from handwriting. Scheduling, mobile job cards, van stock and same-day invoicing.
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Timesheets on WhatsApp: Getting 400 Shift Workers Onto One Clock
Sixty sites, three clocking methods and a payday queue of wage disputes. Rosters, exceptions and a payroll export that reconciles.
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Orders by WhatsApp at Midnight: A Merchant Builds a Trade Portal
Contractors ordered at 05:30 and 21:00, to whoever answered. Trade pricing, live stock and credit rules behind a login, with the reps on side.
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Admissions, Fees and Attendance: A School Group Moves Off Paper
Three campuses, twelve spreadsheets and 62 WhatsApp groups. A rollout paced by the academic calendar, starting with attendance rather than fees.
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